Ridgeline Veterinary Clinic is committed to keeping all clients and our team members safe during the coronavirus pandemic. We continue to carefully monitor the ongoing city, county, and state guidelines regarding COVID-19.
COVID-19 Policies Update - Face Masks
Face Masks will continue to be worn by staff members and clientele at Ridgeline Veterinary Clinic even if you are fully vaccinated until further notice. Please remain in your vehicle when arriving at the Clinic and one of our staff members will meet you curbside. We are prioritizing appointments to be escorted into the Clinic and will schedule non-urgent visits (wellness checks, routine senior appointments, and elective procedures when our schedule permits. Our focus and priority will be current clienteles' pets with urgent health issues. To reduce the spread of the coronavirus, you will see safety protocols in place at Ridgeline Veterinary Clinic.
Procedures When Arriving at the Clinic
When you schedule your appointment, our team will ask for your mobile number and provide you with specific arrival instructions. The orange pylon cones in front of our Clinic are there to ensure we’ll recognize you when you arrive. Please know that we will be anticipating your arrival and coming out to greet you. Please remain in your vehicle; it is not necessary to call the Clinic to announce your arrival.
Appointments may be hybrid – either in clinic, curbside or both. Our experienced Medical Team will meet you at your vehicle and make a preliminary assessment. Depending on your pet’s need and the current medical treatments inside the Clinic, we can determine what level of service is required for your pet’s safety – and yours. Your pet may be taken inside the Clinic to better evaluate their needs.
Human admittance to the Clinic will be limited. Again, our primary goal is to treat your pet in the most medically sound way possible. Rather than spread coronavirus, we may ask humans to wait inside their vehicles or to return when notified. Prior to admittance, each human will engage in a brief health screening which may include a temperature check. If you are experiencing fever, cough, shortness of breath or other symptoms or illness, even if you believe you do not have COVID, please reschedule your appointment.
Before your visit, please complete the "New Client Registration Form", on our website. Visit www.ridgelinvetclinic.com for this form. If you do not have access to the internet and/or a printer, please contact our Clinic prior to your arrival.
Face Masks are required at all times inside our Clinic. Cloth masks and surgical masks are the only acceptable face coverings. We cannot allow masks with exhalation valves/buttons to be worn. This ensures aerosol transmissions are minimized. Masks must fully cover both your nose and mouth.
Hand sanitizer stations are provided inside the Clinic. If you are admitted to the Clinic and touch your face, your mask or your personal property, we ask that you sanitize your hands immediately.
Our Medical Team will contact you, whether you are in-Clinic or in your vehicle, to discuss their findings and discuss the appropriate treatment plan.
We are experiencing a high volume of calls for appointments and prescriptions. We apologize for any inconvenience. If you are unable to reach us, please leave us a message with your name and phone number and we will return your call as soon as possible. If you are contacting us by email your message is important to us and our staff will respond back to you as quickly as possible. If you are more than 15 minutes late to your scheduled appointment, your appointment will need to be rescheduled. * Please take note our appointments are in high demand and availability is very limited.
Questions or concerns? Please call us at (760) 507-1500 or email at firstname.lastname@example.org
** Please leave us a message if you are unable to reach us and one of our receptionists will return your call as soon as possible.
Stay safe and healthy!
Rachel Reedy, DVM and
The Team at Ridgeline Veterinary Clinic