what makes us different

COVID-19 Policies | Updates

COVID-19 Policies Update - Face Masks

As we continue to be "covid conscious" we are following state and local guidelines.  Mask are no longer required, but we encourage anyone that feels more comfortable wearing them to continue to use inside our building.  

We continue to practice increased sanitation protocols in place.  We will also continue to offer curbside appointments for anyone not comfortable being in the building.  

We ask that anyone experiencing flu and cold like symptoms, or has known exposure to COVID positive cases, stay home to help protect the health and safety of our staff can clients.  

what makes us different

Procedures When Arriving at the Clinic

When you schedule your appointment, our team will ask for your mobile number and provide you with specific arrival instructions. The orange pylon cones in front of our Clinic are there to ensure we’ll recognize you when you arrive. Please know that we will be anticipating your arrival and coming out to greet you. Please remain in your vehicle; it is not necessary to call the Clinic to announce your arrival.

Appointments may be hybrid – either in the clinic, curbside, or both. Our experienced Medical Team will meet you at your vehicle and make a preliminary assessment. Depending on your pet’s need and the current medical treatments inside the Clinic, we can determine what level of service is required for your pet’s safety – and yours. Your pet may be taken inside the Clinic to better evaluate their needs.

Human admittance to the Clinic will be limited. Again, our primary goal is to treat your pet in the most medically sound way possible. Rather than spread coronavirus, we may ask humans to wait inside their vehicles or to return when notified. Before admittance, each human will engage in a brief health screening which may include a temperature check. If you are experiencing fever, cough, shortness of breath, or other symptoms or illness, even if you believe you do not have COVID, please reschedule your appointment.

Before your visit, please complete the "New Client Registration Form", on our website. Visit www.ridgelinvetclinic.com for this form. If you do not have access to the internet and/or a printer, please contact our Clinic before your arrival.

Face Masks are required at all times inside our Clinic. Cloth masks and surgical masks are the only acceptable face coverings. We cannot allow masks with exhalation valves/buttons to be worn. This ensures aerosol transmissions are minimized. Masks must fully cover both your nose and mouth.

Hand sanitizer stations are provided inside the Clinic. If you are admitted to the Clinic and touch your face, your mask, or your personal property, we ask that you sanitize your hands immediately.

Our Medical Team will contact you, whether you are in-Clinic or in your vehicle, to discuss their findings and discuss the appropriate treatment plan.

We are experiencing a high volume of calls for appointments and prescriptions. We apologize for any inconvenience. If you are unable to reach us, please leave us a message with your name and phone number and we will return your call as soon as possible. If you are contacting us by email your message is important to us and our staff will respond to you as quickly as possible.​ If you are more than 15 minutes late to your scheduled appointment, your appointment will need to be rescheduled. * Please take note our appointments are in high demand and availability is very limited.

what makes us different

Questions or concerns?

Please call us at (760) 507-1500 or email at info@ridgelinevetclinic.com

Stay safe and healthy!

Sincerely,
Rachel Reedy, DVM and
The Team at Ridgeline Veterinary Clinic

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Monday - Friday 8am to 5pm
Closed from 12pm-1pm for lunch

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VCA Valley Animal Medical Center
760-342-4711
46920 Jefferson St, Indio, CA 92201